Refund policy

If you're not happy, email support@sud-buds.com and tell us what happened.

Because soap is a personal-care product, we don't run automatic mail-in returns. Instead we handle every case individually: depending on the situation we'll either ask you for a photo or ask you to send the bar back, and from there we'll arrange a refund or a replacement.

Damaged or incorrect orders: if your order arrives damaged or we sent the wrong item, contact us within 14 days with a photo and we'll make it right — a replacement or a full refund, with no need to ship anything back.

Refunds: once we've sorted out your case, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Questions? Reach us any time at support@sud-buds.com.